EkoToy | Playful by Nature

Frequently Asked Questions

What shipping methods are available?

We ship all product by CTT (Portuguese Mail).

Do  you ship internationally?

Yes, we deliver worldwide!
On your shopping cart, select the delivery country and it automatically calculates shipping costs for your order. If your country is not listed, please contact us so we can give you the value your order shipping costs.

How long will it take to get my package?

In most cases delivery of goods will take between 1 and 7 working days, according to the package weight and address the goods are being delivered to.

Read more…

What payment methods are accepted?

Payments can be made by bank transfer or by credit card via PayPal.
Read more about payments

Do you offer safe online payment options?

We chose bank transfer and Paypal as payment options because they are the most secure ways to pay online and, for your own security, we don’t have access nor store any of your credit card details.

How do I place an order?

Choose your preferred products, add them to the shopping cart and proceed to check-out. You can do so as a guest user or as a registered client.

How can I cancel or change my order?

If by some unforeseen reason you need to cancel or make a change to your order, please send us an email to info@ekotoy.com as soon as possible.
In case your purchase hasn’t been shipped yet, we are more than happy to help you make any necessary change. However, if the package has already been dispatched, we can no longer cancel or change your order.

Do I need an account to place an order?

No, you can place an order as a guest user.

How do I track my order?

To track your order please visit the Order Tracking page and enter your order ID (included in order confirmation email).

How can I return a product?

First step to any return/exchange is contacting us as soon as possible.
Please send us an email to info@ekotoy.com including:

  • Order number
  • Reference or name of the product you wish to return/exchange
  • Reason for returning the product

 

We will get in touch to help and guide you though the returning process.
Read full returning policy.

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